We offer a 7-day replacement policy for eligible products to ensure every customer receives products that meet our quality standards.

• You received the wrong product.
• Your order arrived damaged during delivery.
• The packaging was broken or tampered with upon arrival.
• The product was found to be defective or unsuitable due to a verified quality issue.

Replacement requests submitted after 7 days from the delivery date may not be accepted.

• The issue must be reported within 7 days of receiving the order.
• The product should remain unused and in its original packaging whenever possible.
• Clear photos or videos may be requested for quality verification.
• The original order number or purchase confirmation must be provided.
• Products must not show signs of misuse, improper storage, or customer-caused damage.

• Change of mind after purchase.
• Products that have already been consumed, opened, or partially used.
• Damage caused by improper handling or storage after delivery.
• Minor variations in colour, size, or natural appearance of dry fruits.
• Replacement requests submitted after the 7-day policy period.
• Products without sufficient proof of damage or quality concerns.

Northern Harvest follows an Exchange & Replacement Policy. Refunds are generally not offered once an order has been successfully delivered. Refunds may only be considered in exceptional situations where a replacement cannot be provided or where required by applicable consumer protection laws.

• No additional shipping charges for approved replacement requests.
• Our support team will provide complete guidance throughout the replacement process.
• Replacement orders will be dispatched as quickly as possible after approval.

Orders may be cancelled only before they have been processed or dispatched from our facility.

Once an order has been packed or handed over to our delivery partner, cancellation requests may no longer be accepted.

If you need to cancel your order, please contact our customer support team as soon as possible after placing your order.

Northern Harvest reserves the right to decline replacement requests involving false claims, misleading information, altered products, or suspected misuse of our policies.

To ensure fairness for all customers, every request is carefully reviewed by our quality assurance team before approval.

Northern Harvest may update this Return, Replacement & Exchange Policy from time to time to improve customer experience or comply with applicable laws and business requirements.

The latest version will always be available on our website and becomes effective immediately after publication.

If you have any questions regarding this policy or require assistance with an order, our customer support team is always ready to help.

Email: support@northernharvest.pk

WhatsApp: +92 305 6668179

Business Hours: Monday – Saturday | 9:00 AM – 7:00 PM (PKT)